Ticket FAQs
TICKET OFFICE INFORMATION AND HOURS
The Stephen Sondheim Center for the Performing Arts Ticket Office is located inside the Fairfield Arts & Convention Center lobby. Hours are 12 p.m. to 6 p.m. Tuesday through Friday and two hours prior to all performances. The Ticket Office opens 45 minutes prior to all movies.
HOW TO PURCHASE TICKETS
You may purchase your tickets in person at the ticket office, over the phone, or online with print-at-home or will call options. Beginning September 5th, tickets may be purchased online here until two hours before the start of the performance. Tickets purchased online and over the phone may be picked up at the Ticket Office Will Call window at any time during Ticket Office hours or one hour prior to the performance. View our seating chart here.
*Need tickets before September 5th? Build a personalized Season Pass or Pick Package!
CINEMA FAIRFIELD TICKETS
You may purchase your tickets in person at the ticket office or online here. If purchasing online tickets you must present a printed confirmation or show on your mobile device to the ticket office to obtain your printed ticket. No patron may enter the Theater without a valid printed ticket.
Ticket office opens 30 minutes prior to each showing.
Cinema Fairfield vouchers can only be redeemed at the ticket office. Vouchers must be turned in to the ticket office and have a valid ticket printed. Once redeemed, tickets are non-transferable. Vouchers do not guarantee admission to a film. Some exclusions may apply. Vouchers expire a year after their date issued and will not be accepted if they are expired.
All ticket sales are final. There are no refunds or exchanges except on showings that are cancelled.
There is no compensation if you miss a showing or cannot attend a showing you have already purchased tickets for.
PAYMENT OPTIONS
We gladly accept cash, personal checks, VISA, MasterCard, Discover, American Express. Checks should be made payable to “The Fairfield Arts & Convention Center” or “FACC.” Checks will not be accepted on days of performances.
TICKET SALES POLICIES
All ticket sales are final. There are no refunds except on shows that are cancelled and not rescheduled.
There is no compensation if you miss a performance or cannot attend a future performance you have already purchased tickets for.
Prices, dates, times, performers, and performances are subject to change at any time. Such changes do not dictate a refund or exchange unless authorized by the producer, promoter, or Fairfield Arts & Convention Center.
Special promotions and ticket offers are valid on new ticket purchases only. They are not valid on previously purchased tickets and there are no price adjustments after a sale.
Inclement weather happens and the safety of our guests is our top priority. However, performances are rarely cancelled due to weather. If you are concerned about attending a performance due to inclement weather, please call the Ticket Office at 641-472-2787.
CHILDREN & YOUTH POLICIES
Children are welcome to attend performances at the Sondheim Theater. The Fairfield Arts & Convention Center does not censor performances nor make any guarantees of show content. We encourage parents to use their discretion when deciding if a show is appropriate for their child. Children under the age of three do not require a ticket if the child will be lap-sitting with a guardian for the entire duration of the performance. Children three to eighteen do require a ticket to attend. We respectfully request that your child exhibit appropriate audience etiquette, including a reasonable level of stillness and quiet, so as not to disturb the enjoyment of other guests.
The Fairfield Arts & Convention Center offers discounted tickets to youth 18 years of age and under. Youth tickets are only $10 for all performances of the Sondheim Center for the Performing Arts Artist Series and are available at the Fairfield Arts and Convention Center Ticket Office. Youth tickets are not available online.
LATE SEATING
If you arrive after the show begins, you will be admitted at the manager’s discretion to help keep distractions to a minimum. You may be seated in an alternate location. Please note that certain artists may prohibit late seating altogether.
TICKET TURN-IN
In the event that a patron personally turns in a ticket and requests that it be released or given away, the Box Office will make a reasonable effort to accommodate this request. However, it is important to note that no refunds, exchanges, or compensation will be provided, even if the returned tickets are resold. There is no compensation if a patron misses a performance or cannot attend a future performance they have already purchased tickets for.
LOST/FORGOTTEN TICKETS
If you have lost or have forgotten your tickets, the Ticket Office personnel will make every effort to locate your ticket order number in the ticketing system. If the ticket information is unable to be located, the Fairfield Arts & Convention Center may not allow entrance to the theater. Please call or visit the Ticket Office if you have lost your ticket(s). 641-472-2787
SAVE ON TICKETS
The Fairfield Arts & Convention Center is pleased to offer discounted season tickets and ticket packages! Please click here for more information on the discounted season tickets and pick packages.
GIVE THE GIFT OF ENTERTAINMENT WITH GIFT CERTIFICATES!
Fairfield Arts & Convention Center gift certificates for any dollar amount are available for purchase at the Ticket Office or over the phone at 641-472-2787. Gift certificates purchased over the phone are subject to a $2.25 mailing fee. Cash Gift Certificates do not expire.
GROUP DISCOUNT
The Fairfield Arts & Convention Center welcomes groups of 10 or more to performances at the Sondheim Center with discounted tickets of up to 20% to most performances and events. Contact the Ticket Office, 641-472-2787 to arrange your group’s visit.
ACCESSIBILITY
The Fairfield Arts & Convention Center strives to make every accommodation possible available to guests needing accessible seating. Seating is limited and we encourage guests to make arrangements in advance. Contact the Fairfield Arts and Convention Center Ticket Office to make arrangements. Please note there is not an elevator and it is a minimum of 20 steps to Zones 2, 3, or 4 in the theater.
TICKET FEES
All tickets, regardless of purchase location, include a Facility Restoration Fee of $2 retained by the Center for general maintenance and upkeep of its venues.
